General FAQs
A: DEX supports sharing of both structured and non-structured data. One of the key values of sharing structured data through DEX is being assured of data quality in accordance with the relevant industry or regulatory standards.
A: All data exchanged is encrypted end-to-end, both in transit and at rest, using secure protocols like Transport Layer Security (TLS), which ensures that data remains private and protected from tampering, while it moves between systems. The platform follows cybersecurity best practices and is ISO 27001, ISO 27018 and SG Cyber Trust mark certified.
No – DEX operates as a neutral, secure data exchange layer and does not access the data exchanged between participants. The data remains encrypted and is passed directly from sender to receiver.
DEX benefits from proven reliability. Since the launch of SGTraDex in June 2022, we have consistently maintained high availability. Built on a secure, cloud-based infrastructure, it uses distributed, fault-tolerant architecture and load balancing to avoid single points of failure. This setup enables flexible scaling, strong performance and minimal service disruptions even under heavy demand or unexpected issues.
Additionally, DEX includes a robust queueing and retry mechanism that ensures transactions can be recovered in the event of temporary system disruptions or failures, providing strong protection against data loss and supporting smooth, reliable operations across all participants.
DEX enforces strict data schemas and validation rules to ensure data integrity and cleanliness. Any data that fails to meet these validation requirements is automatically rejected and will not pass through the exchange until corrected.
If a dataset contains invalid data (wrong format), the data will be rejected and will not be sent through DEX. If a dataset contains erroneous data, the sender is not allowed to recall the data, but is allowed to resend the updated dataset.
DEX supports organisations of varying levels of digital maturity with different options to connect and transact on DEX. For example, we are working closely with BCA and various material test labs to offer various methods of receiving, sharing and submitting material test results. This allows SMEs or any other organisation to participate in the data exchange ecosystem in the way that best suits them, without needing heavy system investments.
New Customer FAQ
A: DEX supports sharing of both structured and non-structured data. One of the key values of sharing structured data through DEX is being assured of data quality in accordance with the relevant industry or regulatory standards.
A: All data exchanged is encrypted end-to-end, both in transit and at rest, using secure protocols like Transport Layer Security (TLS), which ensures that data remains private and protected from tampering, while it moves between systems. The platform follows cybersecurity best practices and is ISO 27001 and SG Cyber Trust mark certified.
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